Privacy Policy

1. Introduction

KRM (Karame Resource Management) is a sole proprietorship operated by Ziad Karame, based in Clearwater, Florida. We build and run done-for-you AI automations for small businesses.

This policy explains what information we collect, how we use it, and the choices you have. It covers this website (krmconsulting.ai) and the AI automation and SMS services we operate for our clients.

2. Information we collect

• Contact details you give us: your name, phone number, email address, and business name.
• Anything you submit through a form or survey on this site, including the free assessment request form.
• Phone numbers captured by the missed-call text-back service — when someone calls a business that uses KRM's service and the call goes unanswered, that caller's phone number is captured so an automated text reply can be sent.
• Message content exchanged in an SMS conversation started by one of our automations.

3. How we use it

• To reply to your enquiry and follow up about booking a call.
• To deliver and operate the AI automation and SMS services, including sending the automated text reply after a missed call.
• To support, maintain, and improve the services we run for our clients.
• To meet our legal and regulatory obligations.

4. Sharing of information

We do not sell personal information.

We share information only with the limited service providers who help us operate the service — for example our SMS and telephony provider, which is needed to deliver text messages — and only to the extent required to provide that service. We may also disclose information where the law requires it.

5. SMS / Text Messaging & Mobile Data

How we obtain phone numbers. When a person calls a business that uses KRM's service and the call is unanswered, an automated text message is sent back to that caller — this is the "missed-call text-back" service. By calling the business, the person consents to receiving that automated text reply.

Message frequency. Messages are conversational and low in volume, sent as part of an ongoing reply thread. These are recurring conversational messages, not marketing blasts.

Message and data rates may apply.

6. Data security

We use reasonable administrative and technical safeguards to protect the information we hold, and we limit access to it. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Data retention

We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires. You can ask us to delete your information at any time and we will do so unless we are required to keep it.

8. Your rights

You can ask us to access, correct, or delete the personal information we hold about you. To make a request, email ziadkarame@krmconsulting.ai and we will respond promptly.

9. Changes to this policy

If we update this policy, we will post the new version on this page and change the "Last updated" date above.

10. Contact

Ziad Karame
KRM (Karame Resource Management)
Clearwater, Florida
ziadkarame@krmconsulting.ai